Privacy Policy

1. Introduction

Welcome to KamerMall ("we", "us", or "our"). KamerMall is a multi-vendor e-commerce marketplace operating in Cameroon, accessible via our website (kamermall.shop) and our mobile application available on the Google Play Store (collectively, the "Platform").

This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Platform in any capacity — as a buyer, vendor, delivery agent, or visitor. Please read this policy carefully. By using KamerMall, you agree to the practices described in this policy.

If you do not agree with any part of this policy, please discontinue use of our Platform.

2. Information We Collect

We collect several types of information depending on how you use our Platform:

2.1 Information You Provide Directly

Identity Data: First name, last name, username, date of birth.
Contact Data: Email address, phone number, billing and delivery addresses.
Account Credentials: Password (stored in encrypted form).
Financial Data: Mobile Money numbers (MTN MoMo, Orange Money), payment transaction references. We do not store full payment card numbers.
KYC / Identity Documents (Vendors & Delivery Agents): National ID, business registration documents, photographs, as required for account verification.
Profile Media: Profile photo and product images you upload.
Communications: Messages, support requests, dispute submissions, and reviews you submit through the Platform.

2.2 Information Collected Automatically

Device Information: Device type, operating system version, unique device identifiers, mobile network information.
Usage Data: Pages visited, features used, time spent, search queries, and interaction history within the Platform.
Transaction Data: Order history, payment records, wallet balances, escrow transactions.
Log Data: IP address, browser type, referral URLs, crash reports, and access timestamps.

2.3 Location Data

Our mobile app and website may request access to your precise geographic location for the following purposes:

To autofill your delivery address during checkout.
To show nearby vendors and delivery zones.
For delivery agents: to track active delivery progress and update customers in real time.

Location access is requested only when needed and you may deny or revoke this permission at any time in your device settings. We do not collect location data in the background without your explicit consent.

2.4 Camera & Media Access

The mobile app may request access to your camera and photo library to allow you to:

Upload a profile picture.
Add product photos (for vendors).
Submit KYC documents (for vendors and delivery agents).

We only access the camera or media when you actively initiate an upload. No media is accessed or transmitted without your direct action.

2.5 Push Notifications

With your permission, we send push notifications to inform you about:

Order status updates (confirmed, shipped, delivered).
Delivery tracking updates.
New job assignments (delivery agents).
Promotional offers and campaigns.
Wallet and payment activity.

You can manage notification preferences at any time in your app settings or device settings.

3. How We Use Your Information

We use your information only for legitimate, specific purposes:

To create and manage your account.
To process orders, payments, and facilitate delivery.
To verify vendor and delivery agent identities (KYC).
To manage escrow funds and wallet transactions securely.
To provide real-time delivery tracking.
To send transactional communications (receipts, OTPs, order updates) via SMS and email.
To resolve disputes between buyers and vendors.
To detect fraud, prevent abuse, and enforce our policies.
To improve Platform performance and user experience through analytics.
To send promotional communications (only with your consent, and you may opt out anytime).
To comply with applicable laws and regulatory obligations in Cameroon.

4. How We Share Your Information

We do not sell your personal data. We may share information with the following categories of third parties, strictly as necessary:

4.1 Vendors & Delivery Agents

When you place an order, the relevant vendor receives your name, delivery address, and order details to fulfill it. The assigned delivery agent receives your name, phone number, and delivery address to complete the delivery.

4.2 Payment Processors

We integrate with MTN Mobile Money and Orange Money to process payments. These providers receive transaction data in accordance with their own privacy policies. We do not store full payment credentials.

4.3 Technology & Infrastructure Providers

Pusher / Laravel Echo: For real-time WebSocket events (order & delivery updates).
Firebase Cloud Messaging (FCM): For delivering push notifications to your device.
SMS Gateway: For OTP verification and delivery notifications via SMS.
Email Provider: For sending transactional emails (order confirmations, receipts).

4.4 Legal & Regulatory Disclosures

We may disclose your information if required by Cameroonian law, court order, or government authority, or to protect the rights, property, or safety of KamerMall, our users, or the public.

5. Data Security

We implement industry-standard security measures to protect your personal data, including:

Encrypted data transmission (HTTPS/TLS).
Hashed and salted password storage (bcrypt).
Role-based access control — only authorised staff can access sensitive data.
Escrow-based fund holding to prevent payment fraud.
Rate limiting and CSRF protection on all sensitive endpoints.

No method of transmission or storage is 100% secure. In the event of a data breach that affects your rights, we will notify you as required by applicable law.

6. Data Retention

We retain your personal data for as long as your account is active or as needed to provide our services. Specifically:

Account data is retained until you request deletion.
Transaction and financial records are retained for a minimum of 5 years for legal and tax compliance.
KYC documents are retained for the duration required by Cameroonian financial regulations.
Inactive accounts may be archived or deleted after 24 months of inactivity, with prior notice.

7. Your Privacy Rights

You have the following rights regarding your personal data:

Access: Request a copy of the personal data we hold about you.
Correction: Update or correct inaccurate data via your account settings.
Deletion: Request deletion of your account and associated personal data (see Section 8 below).
Opt-Out of Marketing: Unsubscribe from promotional messages at any time via your notification settings or by contacting us.
Restrict Processing: Request that we limit how we process your data in certain circumstances.

To exercise any of these rights, contact us at support@kamermall.shop.

8. Account & Data Deletion

You may request deletion of your KamerMall account and personal data at any time. We take this right seriously and are committed to processing all deletion requests within 30 days of identity verification.

How to Request Deletion

Use our dedicated account deletion request form — available to both registered users and former users:

Request Account Deletion

Alternatively, email us at support@kamermall.shop with the subject line "Account Deletion Request" and your registered email or phone number.

Upon receiving your request, we will:

Verify your identity within 5 business days.
Process the deletion within 30 days of verified request.
Retain only data required by law (e.g., financial records for tax compliance).
Confirm deletion by email once complete.

Please note: if you have pending orders, active wallet balances, or ongoing disputes, your account may not be fully deleted until those are resolved.

9. Children's Privacy

KamerMall is not intended for use by individuals under the age of 16 years. We do not knowingly collect personal data from minors. If we discover that a minor has provided us with personal information without verifiable parental consent, we will delete it promptly. If you believe we have inadvertently collected such data, contact us at support@kamermall.shop.

10. Cookies & Tracking Technologies

Our website uses cookies and similar technologies to:

Maintain your session (login state, cart).
Remember your language and preferences.
Analyse traffic and improve Platform performance.

Our mobile application does not use browser cookies. You can control cookie behaviour through your browser settings. Disabling certain cookies may affect Platform functionality.

11. Third-Party Links

Our Platform may contain links to third-party websites or services (e.g., social media, payment providers). We are not responsible for the privacy practices of those sites. We encourage you to review their privacy policies independently.

12. Changes to This Privacy Policy

We may update this policy from time to time to reflect changes in our practices or applicable law. When we make material changes, we will notify you via email or a prominent notice in the app before the changes take effect. The "Last Updated" date at the top of this page will always reflect the most recent revision.

Your continued use of KamerMall after changes are posted constitutes your acceptance of the updated policy.

13. Governing Law

This Privacy Policy is governed by and construed in accordance with the laws of the Republic of Cameroon. Any disputes arising under this policy shall be subject to the exclusive jurisdiction of the competent courts of Cameroon.