Terms & Conditions

1. Agreement to Terms

These Terms and Conditions ("Terms") constitute a legally binding agreement between you ("User", "you") and KamerMall ("we", "us", "our"), governing your access to and use of the KamerMall website (kamermall.shop), mobile application, and all associated services (collectively, the "Platform").

By accessing or using the Platform in any capacity — as a Buyer, Vendor, Delivery Agent, or Visitor — you confirm that you have read, understood, and agree to be bound by these Terms.

If you do not agree to these Terms, you must not access or use the Platform.

2. Eligibility

To use KamerMall, you must:

Be at least 16 years of age.
Have the legal capacity to enter into a binding agreement under Cameroonian law.
Provide accurate, truthful, and complete registration information.
Maintain the security of your account credentials and notify us promptly of any unauthorised access.

Individuals under 16 may only use the Platform under supervision of a parent or legal guardian who accepts these Terms on their behalf.

3. Intellectual Property Rights

All content on the Platform — including but not limited to software, code, design, graphics, logos, text, and trademarks — is the proprietary property of KamerMall or its licensors and is protected under applicable intellectual property laws.

You are granted a limited, non-exclusive, non-transferable, revocable licence to access and use the Platform for its intended purposes. You may not:

Copy, reproduce, or redistribute Platform content without written permission.
Reverse engineer or decompile any part of our software.
Use our trademarks or branding without prior authorisation.

Content you upload (product images, profile photos) remains your property, but you grant KamerMall a non-exclusive, royalty-free licence to display and use that content in connection with providing the Platform.

4. User Accounts

You are responsible for:

Keeping your password confidential.
All activities that occur under your account.
Ensuring your account information remains current and accurate.

We reserve the right to suspend or terminate accounts that violate these Terms, engage in fraudulent activity, or remain inactive for more than 24 consecutive months.

5. Buyer Terms

5.1 Ordering

By placing an order, you make an offer to purchase the specified products at the listed price. Orders are confirmed once payment is processed and an order confirmation is issued.

5.2 Payments

We accept the following payment methods:

MTN Mobile Money
Orange Money
KamerMall Wallet (internal balance)

All prices are displayed in CFA Francs (XAF). Payment must be completed at the time of order placement. We do not offer credit facilities.

5.3 Escrow Protection

All payments are held in escrow by KamerMall until successful delivery is confirmed. Funds are released to the vendor only after:

The order is marked as delivered by the delivery agent, and
No dispute is raised within the allowed dispute window.

This escrow system protects you against non-delivery or fraudulent vendors.

5.4 Refunds & Returns

Refund eligibility is determined on a case-by-case basis and may apply when:

An item is not delivered.
An item is significantly different from its description.
An item arrives damaged or defective.

Refund requests must be raised via the dispute system within 48 hours of delivery. Refunds are processed to your original payment method or KamerMall Wallet within 5–10 business days, subject to resolution outcome.

6. Vendor Terms

6.1 Onboarding & KYC

To sell on KamerMall, you must complete the vendor onboarding process, including submitting valid identity documents (National ID or business registration) for KYC verification. Your vendor account becomes active only after admin approval.

6.2 Product Listings

Vendors are responsible for ensuring that all product listings are accurate, truthful, and compliant with applicable law. You must not list:

Counterfeit, illegal, or prohibited goods.
Items that infringe on third-party intellectual property rights.
Hazardous materials without proper compliance.
Products with misleading descriptions, images, or pricing.

New product listings require admin approval before going live on the Platform.

6.3 Order Fulfillment

Vendors must process and dispatch orders promptly. Failure to fulfill orders without valid reason may result in penalties, temporary suspension, or permanent account termination.

6.4 Commission & Fees

KamerMall charges a commission on each completed sale. The applicable commission rate is communicated during vendor onboarding and may be updated with notice. Commission is automatically deducted before payout.

6.5 Payouts

Vendor earnings, minus commission, are held in your KamerMall Wallet. You may request withdrawals to your registered MTN MoMo or Orange Money account, subject to:

Minimum withdrawal threshold as set by KamerMall.
No pending disputes on the funds.
Admin approval for large withdrawal amounts.

Payouts are typically processed within 1–3 business days of approval.

7. Delivery Agent Terms

7.1 Registration & Verification

Delivery agents must register, pass an eligibility quiz, and submit identity verification documents before being approved to accept jobs on the Platform.

7.2 Delivery Obligations

As a delivery agent, you agree to:

Accept and fulfill jobs in a timely, professional manner.
Update delivery status accurately in real time.
Handle all packages with care.
Maintain accurate GPS location sharing during active deliveries.
Never misrepresent delivery status (false "delivered" marks may result in account termination).

7.3 Earnings

Delivery earnings are credited to your KamerMall Wallet upon successful job completion. Withdrawals follow the same process as vendor payouts (Section 6.5).

8. Wallet & Escrow System

KamerMall operates an internal wallet system. Wallet balances:

Are held in XAF (CFA Francs).
Are not interest-bearing and do not constitute a banking product.
May only be withdrawn to a verified Mobile Money account registered in your name.
Cannot be transferred to another KamerMall user's wallet.

Escrow funds (buyer payments) are held securely until delivery confirmation. In the event of a dispute, escrow funds remain frozen until resolution.

9. Dispute Resolution

If a dispute arises between a buyer and vendor:

Either party may raise a dispute through the Platform's dispute system within 48 hours of the delivery event.
KamerMall acts as a neutral mediator and will review the evidence provided by both parties.
A resolution (full refund, partial refund, or payout to vendor) will be issued within 7 business days.
KamerMall's decision is final and binding in respect of escrow funds held on the Platform.

Disputes relating to matters outside the Platform must be resolved through Cameroonian courts.

10. Prohibited Conduct

You agree not to engage in any of the following:

Fraud, misrepresentation, or impersonation.
Circumventing the Platform's payment or escrow system (e.g., arranging off-platform transactions).
Harassing, threatening, or abusing other users.
Uploading harmful content (viruses, malware, illegal material).
Attempting to scrape, hack, or otherwise disrupt the Platform.
Creating multiple accounts to abuse promotions or referral programmes.
Posting fake reviews or manipulating the rating system.

Violations may result in immediate account suspension or termination, and potential legal action.

11. Limitation of Liability

KamerMall is a marketplace platform connecting buyers, vendors, and delivery agents. We are not the seller or manufacturer of any product listed on the Platform.

To the maximum extent permitted by applicable law, KamerMall shall not be liable for:

The quality, safety, or legality of products listed by vendors.
Delivery delays or failures caused by delivery agents or external factors.
Indirect, incidental, or consequential damages arising from use of the Platform.
Loss of data, revenue, or profits beyond amounts held in escrow or wallet at the time of the incident.

12. Platform Availability

We strive to maintain Platform availability at all times but do not guarantee uninterrupted access. We reserve the right to:

Perform scheduled maintenance with or without advance notice.
Suspend or discontinue any feature at our discretion.
Update the mobile app via the Google Play Store.

13. Account Termination

You may close your account at any time by contacting us at support@kamermall.shop.

We may suspend or terminate your account without prior notice if you:

Breach these Terms.
Engage in fraudulent activity.
Fail KYC verification or provide false documentation.

On termination, any pending escrow funds will be handled in accordance with our dispute resolution process. Wallet balances owed to you will be paid out after deducting any outstanding fees or liabilities.

14. Changes to These Terms

We may update these Terms from time to time. Material changes will be communicated via email or an in-app notice at least 14 days before they take effect. Continued use of the Platform after the effective date constitutes acceptance of the revised Terms.

15. Governing Law & Jurisdiction

These Terms are governed by and construed in accordance with the laws of the Republic of Cameroon. Any disputes arising from or relating to these Terms or the Platform shall be subject to the exclusive jurisdiction of the competent courts of Cameroon.